Terms and Conditions
Welcome to www.grinpeas.eu!
Grin Peas operates the www.grinpeas.eu website, which provides the SERVICE.
Seller information
Grin Peas, Simon Šfiligoj s.p.
Kostanjeviška 14
5000 Nova Gorica
E-mail: info@grinpeas.eu
These terms and conditions outline the rules and regulations for the use of www.grinpeas.eu’s Website, located at www.grinpeas.eu.
By accessing this website we assume you accept these terms and conditions. Do not continue to use www.grinpeas.eu if you do not agree to take all of the terms and conditions stated on this page.
Using the website
Using this website means:
1. viewing content on the website
2. filling out the forms on the website,
3. ordering products on the website,
4. customer registration,
5. the possibility of customer comments,
6. other types of use depending on the contents of the website.
Cookies
We employ the use of cookies. By accessing www.grinpeas.eu, you agree to use cookies in agreement with the www.grinpeas.eu’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Website Terms of Use
Customers must use the site responsibly and without causing harm.
It is prohibited:
1. infringe the copyrights of third parties or infringe other intellectual property rights of third parties,
2. violate the personal rights of third parties (religious, political beliefs, state of health and other rights protected by law),
3. incite hatred or acts of violence,
4. encourage the use of illegal substances,
5. intentionally spread viruses, worms, defects, Trojan horses, damaged files, pranks or other content or elements of a destructive or deceptive nature,
6. perform other actions that violate or encourage conduct that constitutes a violation of criminal regulations or other applicable regulations and the rights of third parties.
You must also not:
- Republish material from www.grinpeas.eu
- Sell, rent or sub-license material from www.grinpeas.eu
- Reproduce, duplicate or copy material from www.grinpeas.eu
- Redistribute content from www.grinpeas.eu
Responsibilities of the buyer
1. The buyer is obliged to leave the website if he does not agree with the terms of business.
2. Buyer is obliged to use the website in a way that does not cause harm to the site or to the seller intentionally or negligently.
3. Buyer you can inform the seller about technical problems or non-functioning of the website or contents, insofar as the seller does not detect disturbances or non-functioning due to external causes. When damage may occur to the seller, the buyer is obliged to do so immediately.
www.grinpeas.eu reserves the right to monitor all Comments and to remove any Comments that can be considered inappropriate, offensive or causes a breach of these Terms and Conditions.
Customer Registration
1. The buyer is obliged upon and after registration to provide accurate and truthful information. Any misuse of third-party personal data is prohibited.
2. The buyer is obliged to keep the username and password carefully and not pass it on to third parties.
3. The buyer is aware that the seller can in the event use of false information or misuse of third-party personal information, initiate appropriate legal proceedings against him.
Customers can register if they are of age on the date of registration at least 18 years old.
Responsibilities of the seller
The seller is responsible for the operation of the website and the content it offers, except in cases of force majeure or other causes beyond its control. The seller is trying to eliminate technical and content errors quickly with the aim of enabling smooth use of the website and its contents.
The seller assumes no responsibility and the buyer can not claim any compensation for damages, which could result from this, in the following cases:
1. damage suffered by the buyer due to improper use of the website or failure to comply with these terms and conditions,
2. grammatical errors in texts,
3. if the website does not work 24/7 at 100%,
4. inadequacy of the content on the website (the content on the website is of an informative nature and in no case can replace the opinions of relevant experts, unless this is explicitly written),
5. links to third-party websites (the seller does not assume responsibility for the content on third-party websites, but undertakes to choose links carefully).
Sale of products
Product offer
The products are presented in detail in the offer, which is available on the seller’s website.The seller has defined characteristics and the price of the product on the website, possible stocks, discounts and campaigns, methods of ordering and payment and customer rights. The buyer is familiar with these business conditions before confirming the order and agrees with them when ordering. The buyer is aware that by confirming the terms of business and ordering the product the sales contract is considered concluded.
Purchase of hemp products
Our hemp products are compliant with Slovenian and Europan industrial hemp regulations.
Purchase process
The purchase process is:
The customer selects the product by clicking the Add to Cart button. The buyer continues with the purchase or reviews the selected products and price. By clicking the Continue to checkout button, he is redirected to the purchase process. Here he enters his data, which are necessary to make the purchase. In the order overview, the selected items and quantities, as well as the price and postage, are listed. At the end, the buyer must confirm that it is an order with an obligation to pay and that he is familiar with and agrees to the terms of business and the terms of privacy. By placing an order, a binding legal relationship is created between the buyer and the seller. The buyer receives an e-mail about the status Order confirmed.
Product prices
1. Everything prices include VAT (tax) and packing costs. They are expressed in €.
2. The seller can change the price effective immediately upon publication. For already confirmed orders, the prices from the order remain valid.
3. Discounts and promotional codes do not add up, unless otherwise stated.
4. Prices do not contain delivery costs.
Payment of products
The seller provides the possibility to pay for products with a bank transfer to TRR.
The buyer receives an email upon confirmation of the order about the status of the order confirmed. The customer receives an invoice for the ordered products physically upon receipt of the ordered products. The invoice is accessible to any customer with a prior written request to the seller’s contact email address or regular address.
Product delivery deadline
The product delivery deadline, which is In Stock, is up to a maximum of 5 working days after receiving payment (or orders in the case of cash on delivery option). In the event of problems with the delivery of the selected product or an extension of the delivery date, the seller will inform the buyer accordingly and, if necessary, agree with him on an extension of the delivery date or product replacement, or satisfy the buyer’s requirements or needs differently.
Product delivery costs
There is a flat shipping cost of 5 euros for all orders placed in our online shop.
Complaints
In the case of material defects in the product, the buyer has 15 days from the moment he notices the error to notify the seller in writing.
The complaint must include:
1. customer contact information,
2. exact indication of the product or several products,
3. the defect being complained about,
4. the original invoice or other proof must be attached, with which the buyer proves that he bought the product from the seller and
5. a photo of the product you are advertising.
The buyer must allow the seller to inspect the product. The seller responds to the buyer no later than 8 days after receiving the written complaint. If the complaint is justified, the seller offers the buyer a defect correction, a new product, or the possibility of withdrawing from the contract.
Complaints can be submitted by the buyer in writing to the e-mail address or the seller’s address:
E-mail address: info@grinpeas.eu
Address: Kostanjeviška 14, 5000 Nova Gorica, Slovenija
Contract withdrawal
1. The buyer can withdraw from the contract (purchase) within 14 days without giving a reason.
2. The withdrawal period expires within 14 days from the day the buyer acquires physical possession of the product it is obtained on behalf of the buyer by a third party other than the carrier and designated for this purpose by the buyer. This means within 14 days of receiving the product (the date of service at the delivery office counts). In contracts related to the delivery of goods consisting of several pieces or shipments, the withdrawal period begins when the buyer acquires physical possession of the last shipment or piece or acquires it on behalf of the buyer by a third party other than the carrier and designated by the buyer for this purpose.
3. If the buyer withdraws from the contract, the seller shall without undue delay and in any case no later than within 14 days from the date of receipt of the notice of withdrawal from the contract, refund all received payments, including the cost of delivery. Reimbursement is made by the seller using the same means of payment as was used for the original transaction, unless otherwise expressly agreed in writing with the buyer (e.g. credit or other form of reimbursement).
4. Seller may withhold payment until the returned goods are received or until the buyer sends proof that the goods are back, whichever event occurs first. Buyer returns the goods without undue delay and in any case no later than 14 days from the day on which the buyer notified the seller of withdrawal from the contract. The deadline is taken into account if the buyer sends the goods back before the expiry of the 14 days. The direct costs of returning the goods are covered by the buyer.
5. If the returned product is damaged or its value is otherwise reduced, the buyer is responsible for the decrease in the value of the goods, if the decrease in value is the result of conduct that is not necessary to determine the nature, properties, and functioning of the goods.
6. Returned goods must be undamaged, unused and in the original packaging. The purchase invoice must also be attached.
Returning products
The buyer is aware and agrees that upon purchase of listed products cannot exercise the right to withdraw from the contract within 14 days without giving a reason:
- sealed goods that are not suitable for return due to health protection or hygiene reasons, if the buyer has opened the seal after delivery;
- custom-made products: products that are manufactured according to the customer’s exact instructions and adapted to his personal needs;
- products that spoil quickly or expire quickly;
This provision does not affect the provisions on complaints, which the buyer can assert by these terms of business.
The right to withdraw from the contract can be exercised by natural persons. To exercise the right to withdraw from the contract, the buyer must notify the seller of his decision to withdraw from this contract by an unequivocal written statement. He can do this by letter sent by regular mail (we recommend registered mail) or by email to the addresses listed below. For this purpose, the buyer can optionally use the attached sample form.
For the deadline for withdrawing from the contract to be taken into account, it is sufficient that the notification regarding the exercise of the buyer’s right to withdraw from the contract is sent before the expiry of the withdrawal period from this contract, i.e. a deadline of 14 days from the date of service.
Contract withdrawal form
The buyer may withdraw from the contract in writing to the e-mail address or the seller’s address, with an annotation Contract withdrawal:
Email: info@grinpeas.eu
And return the product to the following address:
Address: Kostanjeviška 14, 5000 Nova Gorica, Slovenija
Other customer complaints and requests
The buyer can send complaints and other requests, which do not arise from the exercise of guarantees, complaints or withdrawal from the contract to the e-mail address or the usual address of the seller, with the note Complaint.
E-mail address: info@grinpeas.eu
Product maintenance and instructions
The buyer is aware and agrees that they are all products equipped with instructions for maintenance or use, where it makes sense and is necessary.
Special arrangements
Regardless of the provisions of these terms of business, the seller and the buyer can agree on the content differently, as long as both agree, in the common pursuit of the interests of both. The seller is obliged that special agreements cannot in any sense provide the buyer, who is a natural person, with fewer rights than those provided by these terms of business.
Limitations of liability
The seller tries to provide up-to-dateness and correctness of all data, which he has published on his website. The seller is not responsible for text errors or data not being up-to-date. On the seller’s website images reflect the actual condition of the product at the time it was photographed, but each product is unique, so the images are symbolic. It is considered that the buyer is aware and agrees that the seller is not responsible for the delays of the delivery service and not for the damage to the packaging of the product.
In case of damaged packaging, the buyer is obliged to reject the delivered product directly to the delivery service.
COPYRIGHT
Texts on the website
Contents and texts on the seller’s website copying is prohibited or otherwise use outside the needs of legal cooperation between the seller and the buyer, unless otherwise stated on the website. Any infringement of copyright is considered a violation of rights intellectual property and may be subject to appropriate legal proceedings.
Photos and audiovisual works on the website
All images, videos and other audiovisual works, which are published on the website are the author’s work of the seller and them copying is prohibited or otherwise use outside the needs of legal cooperation between the seller and the buyer, unless otherwise stated on the website. Any infringement of copyright is considered a violation of intellectual rights property and may be subject to the initiation of appropriate legal proceedings.
Final provision
The binding nature of the terms of business
1. Terms of business apply to all customers on the seller’s website.
2. The business conditions are binding for all legal transactions, which are concluded on their basis via the seller’s website.
3. The business conditions are integral part of the order customer.
4. Buyer confirms familiarization and consent with these terms of business before ordering the product.
Local validity
The terms and conditions of business apply to all customers and to purchases, regardless of country of access customer.
Changes to business conditions
1. Seller terms of business regularly updated with legislative changes.
2. Seller reserves the right to occasional content corrections and changes in business conditions.
3. Seller will inform its customers about important changes promptly in writing by e-mail.
4. Seller provides an archive of changes to business conditions, which is accessible to every buyer with a prior written request to the seller’s contact email address.
Conflict solving
The seller and the buyer agree to resolve any disagreements and disputes peacefully and amicably.