Refund and Returns Policy

1. The buyer can withdraw from the contract (purchase) within 14 days without giving a reason.

2. The withdrawal period expires within 14 days from the day the buyer acquires physical possession of the product it is obtained on behalf of the buyer by a third party other than the carrier and designated for this purpose by the buyer. This means within 14 days of receiving the product (the date of service at the delivery office counts). In contracts related to the delivery of goods consisting of several pieces or shipments, the withdrawal period begins when the buyer acquires physical possession of the last shipment or piece or acquires it on behalf of the buyer by a third party other than the carrier and designated by the buyer for this purpose.

3. If the buyer withdraws from the contract, the seller shall without undue delay and in any case no later than within 14 days from the date of receipt of the notice of withdrawal from the contract, refund all received payments, including the cost of delivery. Reimbursement is made by the seller using the same means of payment as was used for the original transaction, unless otherwise expressly agreed in writing with the buyer (e.g. credit or other form of reimbursement).

4. Seller may withhold payment until the returned goods are received or until the buyer sends proof that the goods are back, whichever event occurs first. Buyer returns the goods without undue delay and in any case no later than 14 days from the day on which the buyer notified the seller of withdrawal from the contract. Deadline is taken into account if the buyer sends the goods back before the expiry of the 14-day period. The direct costs of returning the goods are borne by the buyer.

5. In the event that the returned product is damaged or its value is otherwise reduced, the buyer is responsible for the decrease in the value of the goods, if the decrease in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

6. Returned goods must be undamaged, unused and in the original packaging. The purchase invoice must also be attached.

Exchanges

We only replace products if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@grinpeas.eu and send your item to: Grin Peas, Kostanjeviška 14, 5000 Nova Gorica, Slovenija.

Shipping returns

To return your product, you should mail your product to: Grin Peas, Kostanjeviška 14, 5000 Nova Gorica, Slovenija.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.